Customer Experience (CX) Lead

**Job Family** **:**

Technology Consulting

**Travel Required** **:**

Up to 10%

**Clearance Required** **:**

Active Secret

**What You Will Do** **:**

Guidehouse is seeking a **Customer Experience (CX) Lead** to support enterprise system modernization efforts for foreign assistance programs, including FACTS Info and related platforms. This role sits at the intersection of business operations, data, and technology, leading initiatives to improve user experience, streamline workflows, and strengthen customer support models.

The CX Lead will partner with product owners, system stakeholders, and business teams to translate user needs into actionable improvements across knowledge management, access management, customer support operations, and enterprise data initiatives.

**Drive Customer Experience Transformation**

+ Lead the design and continuous improvement of customer experience (CX) strategies ...