Customer Experience (CX) Manager

Customer Experience (CX) Manager

Reports to: Head of Corporate Support Division

Industry: Food & Beverage / Hospitality

The Role

We are looking for a high-energy, detail-oriented Customer Experience (CX) Manager to lead the charge in elevating our brand's service standards. You won’t just be managing—you’ll be the architect of our guest-first culture.

Your mission is to bridge the gap between back-of-house operations and front-of-house hospitality, ensuring every diner leaves with a story worth sharing. From setting the gold standard for service to turning online feedback into actionable winning strategies, you will be the pulse of our customer journey.

Key Responsibilities

1. Service Level Standards (SLS) Architecture

• Define and document end-to-end Service Level Standards (from the moment a guest books a table to the moment they leave).
• Develop standardized Brand Scripts and service touchpoin...