Customer Experience - Enablement Manager

CX [Expansion] Enablement Manager

Location: Berlin, Ghent 

This role requires being a native speaker of the region to ensure full linguistic and cultural fluency.

Purpose of the role

Part of the Revenue [GTM] Enablement Team, reporting to Manager, Revenue Enablement, in this role you will be leading the design, development, implementation and measurement of training initiatives for both new hires and current team members in the Customers Organization with a key focus on the the Expansion Team, consisting of 50+ Account Managers, ensuring they are equipped with the skills and certifications needed to deliver outstanding customer experiences. This role offers a unique opportunity to impact our customers by enhancing the capabilities of our internal front-line teams.

Key Responsibilities 

Generic responsibilities: