Customer Experience Engineering Role - Hybrid

Advance your engineering career with FedEx as an Associate Customer Experience Analyst in Toronto, working in a hybrid model. Focus on enhancing customer service and operational efficiency.
This role involves supporting senior engineers in various assignments aimed at optimizing planning and execution strategies. You will apply engineering techniques to enhance performance while maximizing the benefits of new systems and technologies. A minimum of two in-office workdays is required.
Key Responsibilities:
• Assist senior engineers with engineering projects
• Apply methods to reduce costs and improve service
• Support the implementation of new technologies
• Maximize value from updated systems and processes
• Collaborate with teams to enhance GTS operations
Requirements:
• Bachelor’s Degree in Industrial Engineering or similar
• At least one year of relevant analytical experience
• Proficient in SQL and database modeling
• Solid knowledge of data analy...