Customer Experience Executive (Arabic Speaker)

Supports and provides service support via Phone, email and web portal ensuring effective resolution of customers’ concerns in the quickest possible manner.

Responsibilities

• Routing the issue to the correct team by understanding the issue properly.
• Act as the first point of contact for customers for all issues related to emaratech service support.
• Gather and record accurate service support incident information.
• Listen and understand customers’ concerns, providing required guidance and information using the available resources.
• Ensure complete control of the call by managing difficult customer situations, responding promptly to the needs of the customers; identify and escalates issues as and when required.
• Perform primary investigation in all issues received.
• Follow up on escalated and re‑assigned service support requests and tickets.
• Identify solutions, contribute to the knowledge base an...