Customer Experience Executive - BGC

Job Overview

Customer Experience Executive - BGC at Probe CX – provide world‑class customer service in an accurate, efficient, and respectful manner on every call.

Responsibilities

• Deliver world‑class service to customers on every call.
• Maintain high performance metrics as measured by call quality, efficiency, and customer satisfaction.
• Adhere to company policies, procedures, and compliance standards.

Qualifications & Key Competencies

• Ability to work in a fast‑paced, metric‑driven environment with multi‑tasking skills.
• Good interpersonal and communication skills.
• Experience handling AU/NZ campaigns is an advantage.

Skills & Attributes

• Communicates with clarity of thought and purpose; composes clear, concise, and crisp messages to a variety of audiences.
• Effectively articulates difficult messages in an effective and positive wa...