Customer Experience Executive

Job Introduction

What you’ll do

Are you a confident, outgoing communicator who loves helping people find their way home? As the first point of contact for NHG Homes, you’ll be the welcoming voice and helpful hand for customers inquiring about our stunning new Shared Ownership developments across London and existing leaseholders looking to sell or buy more shares in their homes. More than just providing information, you’ll dive into our customers' hopes and dreams, understanding their financial needs and aspirations to ensure a seamless transition to our site-based sales executives. If you are an ethical, tech-savvy salesperson who can build instant rapport and inspire confidence from the very first hello, we want to hear from you.

As a Customer Experience Executive, you’ll play a key role in delivering a seamless, end‑to‑end sales journey for NHG customers. You’ll ensure every stage of the process — from reservation through to exchange ...