Customer Experience Executive

Responsible for:
Responsible for providing excellent customer service to all clients of Sky TV, answer phone calls for all queries.
Customer Experience:

• Receive inbound and/or place outbound calls
• Provide accurate and timely responses for inquiries coming through email and live chat support channels
• Perform data and research functions
• Provide support through known basic troubleshooting techniques
• Manage and resolve customer complaints
• Identify and escalate priority issues
• Route calls to the appropriate resource, when necessary
• Document all information on customer interaction according to standard operating procedures
• Always strive for Good Customer Satisfaction and Experience
• Ensure that all calls are handled professionally based on the Quality Guidelines set by the Client
• Ensure consistent performance based on a continuous improvement model
• Ensure tha...