Customer Experience Executive

Join Ligentia!

In this dynamic role, you’ll hold end-to-end service ownership for a primary customer account while working alongside and being supported by an experienced Customer Experience Manager (CXM) as your mentor. This unique structure allows you to build foundational account management skills, learn what good looks like, and develop commercial awareness before stepping into full responsibility over time.

Your Role:

• Account Ownership: Act as the primary, go-to contact for day‑to‑day service queries, building genuine operational and mid‑management relationships with your assigned customer.
• Reviews & Governance: Prepare and drive monthly KPI reviews, and contribute actively to Quarterly Business Reviews (QBRs) with your mentor’s guidance.
• Cross-Functional Coordination: Partner closely with origin and destination operations, freight, and finance teams to smoothly resolve logistics and service ...