Customer Experience Executive

About this role This 3-years contract enjoys the same comprehensive benefits as our permanent employees, including AWS, performance bonuses, hybrid work arrangements, medical coverage, and flexi benefits.
We are looking for a practical, reliable, and empathetic
Customer Servicing Executive
to join our team. In this role, you will be the direct point of contact for our customers, helping resolve their day-to-day inquiries and building long-term trust.
Beyond handling daily interactions, you will use your analytical skills to spot recurring trends in customer feedback, help improve our internal processes, and serve as a constructive voice for the team in cross-departmental projects.
Job Responsibilities
Customer Engagement and Support Multi-Channel Support:
Engage with customers via phone, email, and chat to understand their needs and provide clear, timely assistance. First-Contact Resolution:
Handle inquiries, resolve issues, and address customer feedback efficie...