Customer Experience Frontline Leader (Ops & Service)

A modern neighborhood grocer is seeking an Assistant Manager for Customer Experience in Kuala Lumpur. This role is crucial in ensuring high-quality service and smooth operations in both grocery and F&B settings. The ideal candidate will have at least 5 years of customer service experience, strong communication skills, and a proactive mindset. Key responsibilities include managing frontline staff, addressing customer feedback, and ensuring service standards are maintained. This position requires a dynamic individual to champion exceptional customer experiences.
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