Customer Experience IT Expert

About Influx
Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes agents and managers working around the globe. We're looking for detail-oriented and thoughtful people to join our growing international team

The Rol
e We are seeking an IT Expert to support our dental 3D scanning partners. You will handle complex technical escalations and provide multi-channel support for Windows devices and proprietary software. You'll be the go-to for both internal teams and external small business clients

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Duties & Responsibiliti**

• esTechnical Suppor
  t: Deliver hardware and desktop support for Windows devices and specialized dental software via calls, email, and cha
• t.Operational Leadershi
  p: Document SOPs to improve daily workflows and provide technical coaching to front-line agent
• s.Escalation Managemen
  t: Serve as the SME for dental 3D ...