Customer Experience Journey Excellence Manager

Purpose of the position:

Customer Experience Journey Excellence Manager is responsible for the oversight and management of customer experience related aspects & entire Wizz Air customer journey. The manager has direct responsibility on digital customer experience especially connected to disruption journey, and indirect responsibility on other journey stages (airport, onboard, customer servicing, product/service experience). The manager ensures consistent, reliable and high level of customer experience in accordance with corporate and departmental service level requirements to meet and exceed customer expectation. Provides inputs and advise on strategic decision making within the area of responsibility.

Responsibilities: