Job Description
About Influx
Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes agents and managers working around the globe. We're looking for detail-oriented and thoughtful people to join our growing international team
The Role
As a CX Lab Technician, you will bridge the gap between clinical expertise and customer support. You will be responsible for responding to the needs of customers and providing product information via inbound/outbound calls, email, and live chat. You'll evaluate complex clinical complaints and resolve emerging technical issues with accuracy and efficiency.
Duties & Responsibilities
- Clinical Troubleshooting:
Turn complex clinical and technical feedback into clear, actionable solutions for clients. - Digital Workflow Support:
Act as a Subject Matter Expert for specific product lines (e.g., implants, full dentures, anterior C&B). - C...
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