Customer Experience Lead and Executive Assistant for Anime Jewelry Brand

Role Overview We are hiring an experienced Customer Experience Lead and Executive Assistant to be the voice of our Australia-based anime-inspired jewelry brand while supporting the CEO and COO on critical, high-level tasks.

You will manage customer emails and DMs with warmth, speed, and strong judgment, while also helping leadership stay organized, focused, and prepared.

This role is best suited for someone with strong e-commerce customer support experience, high emotional intelligence, excellent written communication, and the ability to handle sensitive tasks without being micromanaged.

About the Role As Customer Experience Lead and Executive Assistant, you will manage customer support across email and direct messages, replying with a personal, founder-led voice that feels human rather than scripted.

You will help maintain our 12-hour reply target across the week, with coverage spread throughout the day, while making thoughtful decisions on r...