Customer Experience Lead at Kick

Transform customer journeys as a Customer Experience Lead at Kick in Toronto. Utilize your accounting expertise to enhance processes and foster client success with innovative AI solutions.
Kick is seeking an experienced Customer Experience Lead to streamline operations and enhance value for business owners and accountants. With at least 3-7 years in SaaS Customer Success or CX Operations, you will leverage your accounting knowledge to support seamless transitions through the customer lifecycle. Your insights will play a crucial role in shaping internal processes and ensuring client satisfaction.
Key Responsibilities:
• Optimize annual close delivery process for maximum efficiency
• Collaborate with Sales and Partnerships for top-tier customer experiences
• Design processes from onboarding to year-end close
• Identify growth opportunities to boost retention and revenue
• Develop training materials and internal knowledge base
Requirements:
• Strong accounting k...