Co
Customer Experience Lead
Computer Futures
Full-time
City of London, City and County of the City of London
computer-and-mathematical
Posted:
June 15, 2026
Location:
City of London, City and County of the City of London, United Kingdom
Job Description
Customer Experience Lead: Customer Experience Strategy & Design
We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints.
Role: Customer Experience Lead
Rate: £neg DOE
IR35: Outside
Location: Some travel to London/Midlands - weekly/bi-weekly
The role
As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent look and feel across web and mobile channels, while aligning with wider touchpoints such as contact centres, retail environments, and frontline teams.
You will own the design of end-to-end customer journeys, leading both experience and business process design. Working cross-functionally, you'll specify the business changes and technical requirements n...
We're looking for a strategic and hands-on Customer Experience (CX) Lead to shape and deliver exceptional, end-to-end customer journeys across our digital and physical touchpoints.
Role: Customer Experience Lead
Rate: £neg DOE
IR35: Outside
Location: Some travel to London/Midlands - weekly/bi-weekly
The role
As CX Lead, you will define and drive our customer experience vision-translating business, customer, and policy objectives into clear design principles, standards, and innovative concepts. You will ensure a seamless, consistent look and feel across web and mobile channels, while aligning with wider touchpoints such as contact centres, retail environments, and frontline teams.
You will own the design of end-to-end customer journeys, leading both experience and business process design. Working cross-functionally, you'll specify the business changes and technical requirements n...
Apply for this Job
Submit your application for the Customer Experience Lead position at Computer Futures.
Apply Now Save for LaterJob Overview
Job Type:
Full-time
Location:
City of London, United Kingdom
Posted:
June 15, 2026
Deadline:
July 25, 2026