Customer experience Lead

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At Near

At Near, we help top talent in Latin America find remote roles with US companies. Our mission is to create better lives by fostering a remote work culture that transcends borders.

Our client is a rapidly growing, Los Angeles-based D2C eyewear brand focused on designing premium products.

Our client is hiring a Customer Experience Lead to fully own and operate their customer service function. This is a hands‑on, high‑ownership individual contributor role for someone who enjoys both execution and systems‑building.

You will be the sole owner of customer support, responsible for delivering thoughtful, human service while also designing the SOPs, workflows, and AI‑assisted tools that make the function efficient and scalable over time.