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Trafilea

fulltime_permanent argentina, ar, argentina, ar Art and Design Workers

Posted:

February 26, 2026

Location:

argentina, ar, argentina, ar, Argentina

Job Description

 
  We are looking for 
  a  Customer Experience Lead , to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights ( Voice of the Customers ). The Customer Experience Lead will monitor and analyze critical KPIs, including: Subscription Churn, Net Collection and Return Rate: Loyalty - SHM Club, Club + and Autoship
 Cancellation Rate ( US and INT )
 Refund and Return Rate ( US and INT )
 Product Rating and Fit As Expected ( FAE ) Performance: Assesses customer satisfaction with our products.
 Net Promoter Score (NPS): Gauges overall customer loyalty and satisfaction.
 Operation Support Productivity: Lead will also handle back-office team that execute all the changes, cancelation, refund, replacement requests, etc. 
  Req...
                

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Job Overview

Job Type: fulltime_permanent

Location: argentina, ar, Argentina

Posted: February 26, 2026

Deadline: April 07, 2026