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Trafilea

Full-time argentina, ar, argentina, ar Other-General

Posted:

February 25, 2026

Location:

argentina, ar, argentina, ar, Argentina

Job Description

 
  We are looking for   
  a  Customer Experience Lead  , to improve the shopping experience for our customers. This role focuses on representing customer interests in all business decisions by emphasizing the importance of customer feedback and insights ( Voice of the Customers ). The Customer Experience Lead will monitor and analyze critical KPIs, including: Subscription Churn, Net Collection and Return Rate: Loyalty - SHM Club, Club + and Autoship 
 Cancellation Rate ( US and INT ) 
 Refund and Return Rate ( US and INT ) 
 Product Rating and Fit As Expected ( FAE ) Performance: Assesses customer satisfaction with our products. 
 Net Promoter Score (NPS): Gauges overall customer loyalty and satisfaction. 
 Operation Support Productivity: Lead will also handle back-office team that execute all the changes, cancelation, refund, replacement requests, etc.  ...
                

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Job Overview

Job Type: Full-time

Location: argentina, ar, Argentina

Posted: February 25, 2026

Deadline: April 06, 2026