Job Description
We're Hiring — CXP Lead (Customer Experience Lead)
Location: Head Office – Tariq Road, Karachi
Industry: Retail & E-Commerce
Salary Range: PKR 100,000 – 130,000
Gender: Male / Female
Why Join Us?
At Saeed Ghani 1888, every customer interaction tells our story—one of heritage, trust, and innovation. Join us to lead change, inspire excellence, and make an impact that our customers will feel every day.
About the Role:
Are you a customer-obsessed professional who lives and breathes service excellence? We're looking for a CXP Lead to redefine how our customers experience our brand across every retail and digital touchpoint. As the Customer Experience Lead, you'll drive innovation, elevate service standards, and turn feedback into action that strengthens brand loyalty and customer trust.
What You'll Do:
- Develop and execute customer experience strategies that align with business goals and customer expectations.
- Optimize end-to-end...
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