Customer Experience Lead

The Doctors

Permanent Manukau City Centre, Auckland Information and Record Clerks

Posted:

February 26, 2026

Location:

Manukau City Centre, Auckland, New Zealand

Job Description

About the role
Your responsibilities involve leadership, reception management, ensuring patient services meet standards, creating a safe environment, overseeing reception recruitment, and team development. This role is unique as its two-fold. You will also play a key role in creating a great clinic culture and organising activities or events that help keep our team spirit high.

You will bring to the role:
Prior experience in Management or administration work in a GP practice.

Leadership experience is desirable

Be positive, honest, reliable and self motivated.

Be able to work independently and in a team.

Have strong interpersonal communication skills.

Passionate about patient care and customer service

Working knowledge of MedTech Evolution our Practice Management system.

Be computer literate with MS Word and Excel. 

Able to problem solve, stay c...

Apply for this Job

Submit your application for the Customer Experience Lead position at The Doctors.

Apply Now Save for Later

Job Overview

Job Type: Permanent

Location: Manukau City Centre, New Zealand

Posted: February 26, 2026

Deadline: April 07, 2026