Customer Experience Leader at Indigo

Drive forward the customer experience at Indigo as a Customer Operations Manager, leading your team to excellence in omni-sales and engagement. Elevate the shopping process for every customer.
As Customer Operations Manager, your role centers around improving the customer journey and fostering a strong team dynamic at Indigo. You will implement strategies to enhance sales outcomes while ensuring employees feel supported and engaged. This position combines a focus on customer advocacy with operational leadership to create a thriving store atmosphere.
Key Responsibilities:
• Guide and uplift the team to deliver outstanding service
• Assess sales performance and actionable insights
• Ensure customer advocacy in decision-making
• Leverage technology to enhance the shopping experience
• Manage store events and local promotional initiatives
Requirements:
• 2-3 years of management in multi-unit retail
• College degree or equivalent job experience
• Must be fle...