Customer Experience Leader at Zurn Elkay

Become an integral part of Zurn Elkay Water Solutions as a Customer Service Manager in Milwaukee, WI. Shape customer experiences and drive operational excellence within your team.
Zurn Elkay is hiring a Customer Service Manager to lead the customer care team with a focus on quality and efficiency. This role requires over seven years of customer service experience and strong team management capabilities. You will implement systems to improve customer interactions and ensure standards are met.
Key Responsibilities:
• Support the accurate entry of customer orders
• Champion a culture of continuous improvement
• Analyze call trends to address customer concerns
• Create workflows and performance metrics
• Lead a dedicated customer service team towards excellence
Requirements:
• Bachelor’s degree in a preferred field
• 7+ years in customer service and 5+ in management
• Excellent communication and leadership abilities
• Strong commitment to employee develo...