Customer Experience Leader for Insurance

Drive impactful change at BrokerLink as a Customer Experience Leader in Personal Insurance from our vibrant Toronto office. Lead teams to deliver unmatched client experiences in this permanent full-time role.

This position in BrokerLink’s Digital Ontario region emphasizes your leadership in nurturing highly engaged teams. You will develop and execute strategies for optimal customer service, while also managing performance and conducting regular reviews. Collaboration with partners to drive marketing initiatives and growth is essential.

Key Responsibilities:
• Champion team engagement and performance excellence
• Implement strategies to enhance customer satisfaction
• Conduct regular one-on-ones and coaching sessions
• Analyze and resolve client service issues proactively
• Collaborate closely with insurance partners for growth

Requirements:
• Leadership experience within insurance brokerage
• Strong commun...