Customer Experience Learning Project Analyst

Exciting opportunity as a Customer Experience Learning Project Analyst at Manulife, focusing on data-driven learning initiatives. Shape strategies that elevate performance in a hybrid work setting.
The focus of your role is to manage significant learning projects and translate performance data into actionable insights. You’ll collaborate with Learning Delivery and Business Partners to optimize design and training. Your ability to measure participation and identify trends will be crucial for driving continuous improvement across multiple projects.
Key Responsibilities:
• Lead Customer Experience learning initiatives from start to end
• Analyze trends to inform learning strategy development
• Evaluate behavior change and performance outcomes
• Manage risks and guide cross-functional teams effectively
• Implement project methodologies to streamline processes
Requirements:
• Over five years in project management, with a focus on learning
• Strong data and dash...