Customer Experience Manager 80–100% (fixed-term, 9 months)

Join Our Team as a Customer Experience Manager! Are you passionate about enhancing customer satisfaction and driving excellence? In this pivotal role, you will elevate our customer experience by mapping the end-to-end journey, redesigning and implementing innovative processes, ensuring operational readiness, and spreading the customer's voice within our organization. Apply now and be part of our Customer Journey Excellence team, as part of Flanker Brands organization.

Your Challenge

• Define Requirements: Utilize Agile or Waterfall methodologies to map user journeys, identify journey gaps, define project requirements, and lead operational readiness. Translate complex information into clear, written requirements for both technical and non-technical audiences.
• Documentation and Analysis: Review, analyze, and create detailed documentation for business rules and work instructions for our agents. Collaborate with key stakeholders to refine agent trainin...