Customer Experience Manager at AirtelTigo

Job Summary

• The successful candidate will work in the network department as a manager for Customer Experience.

• (S)He will be accountable to the Head of Quality and will spearhead the transformation to Customer Experience within Technology and drive Customer Centric Organization.

• The Customer Experience Manager will also ensure the voice of the customer is heard and included in decision making through development of the VoC program company wide, to develop and publish Customer Experience Indicators with relevant Business recommendations and manage customer complaints.

Key Responsibilities

Drive a Customer Centric Organization

• Planning and implementing the transformation programs to move Technology towards Customer Centricity

• Process documentation of Best Practices related to Customer Complaint Handling

Customer Experience Indicators & Measurements

• Verify and publish Custom...