Customer Experience Manager at GoldCare

Elevate healthcare delivery with GoldCare as a Customer Experience Manager. Focus on customer success, implementation, and building strong client relationships in a healthcare setting.
GoldCare, a part of the Gemini Group under Constellation Software Inc., seeks a Customer Experience Manager with a healthcare background. This role combines customer success with project delivery, particularly in Home & Community Care or Long-Term Care. You will lead customer implementations, enhance user adoption, and drive retention while collaborating with key stakeholders.
Key Responsibilities:
• Own care providers' end-to-end experience for adoption
• Lead rollouts and customer initiatives for success
• Deliver professional training on GoldCare solutions
• Translate customer feedback into product enhancements
• Maintain solid relationships with customer stakeholders
Requirements:
• 10+ years in customer support, healthcare settings
• Healthcare industry experience is es...