Customer Experience Manager at Henry Schein One

Lead customer success and retention strategies as a Customer Experience Manager at Henry Schein One. This role focuses on designing functions to enhance customer journeys in dental technology.
In this dynamic position, you will establish the Customer Success Manager and Account Management teams in Canada. Successful candidates will have a strong background in Customer Success within a B2B SaaS environment. You will build the foundational strategies that support new customers through activation and cultivate long-term relationships for continued engagement and revenue growth.
Key Responsibilities:
• Build and lead the Customer Experience organization
• Design strategies for customer success and account management
• Develop training for Customer Enablement teams
• Foster a culture of continuous improvement
• Manage customer retention and expansion targets
Requirements:
• 7–10+ years in Customer Success or related roles
• Experience in B2B SaaS or dental tech...