Customer Experience Manager at Home Depot

Elevate your management career with The Home Depot as a Customer Experience Manager. This role focuses on customer service excellence and operational processes in a store setting.
As a key member of the store leadership team, you’ll oversee customer service operations and ensure associates deliver high-quality assistance. You'll be responsible for coaching team members, resolving escalated issues, and preparing for busy periods. Although you won’t have direct reports, you'll play an integral role in team performance management.
Key Responsibilities:
• Drive customer service and associate engagement
• Coach and train associates in best practices
• Resolve customer escalations efficiently
• Monitor checkout flow for optimal service
• Conduct daily store readiness walkthroughs
Requirements:
• Minimum 2 years in customer service roles
• 1 to 2 years in retail or trade experience
• At least one year in a leadership capacity
• Strong organizational and com...