Customer Experience Manager at Michaels

Be part of Michaels' mission to inspire creativity as a Customer Experience Manager in Grande Prairie, AB. Oversee customer engagement efforts and front-end operations in this part-time role.

As a Customer Experience Manager, you will ensure the execution of company policies and manage a team dedicated to delivering exceptional service. Your responsibilities encompass training employees, planning events, and maintaining compliance with cash and safety standards. You will champion omnichannel processes to enhance the customer shopping experience.

Key Responsibilities:
• Direct front-end service operations and ensure compliance
• Mentor and train the customer experience team effectively
• Lead in-store events in line with company initiatives
• Handle cash reconciliation and adherence to safety measures
• Execute inventory management responsibilities as needed

Requirements:
• Experience in retail management preferr...