Customer Experience Manager at Victoria's Secret

Elevate customer satisfaction as a Customer Experience Manager at Victoria’s Secret & Co. Lead a dedicated team while driving top-line sales and maintaining brand excellence in a vibrant retail environment.
In this pivotal role reporting to the Store Manager, you will coach associates and guide the sales floor to deliver outstanding customer experiences. With your leadership, you’ll manage operations effectively, ensuring visual standards, payroll management, and merchandise availability all contribute to immaculate service.
Key Responsibilities:
• Lead team coaching and development for top performance
• Drive direct sales and enhance the shopping experience
• Maintain visual merchandising and store presentation
• Manage labor hours to align with sales objectives
• Collaborate with leadership for seamless execution
Requirements:
• Passion for the Victoria’s Secret brand
• 3+ years of retail leadership experience
• Proven ability to improve customer sati...