Customer Experience Manager

**Location** : Barcelona, Spain



Drive Delivery of exceptional customer service. Break down and implement CX strategy execution ensuring team engagement. Process adoption and routines (customer outcome & needs, value creation & business growth)



**Your key responsibilities**



• Logistics and Delivery Processes (responsible for logistics documentation and delivery processes, O2C & E2EDelivery, including order management, quality release, and logistics.

• Support Commercial Director (supports Commercial Directors in achieving sales revenue targets by monitoring and driving demand for regular products and identifying potential risks)

• Demand Forecast Reviews (leads demand forecast reviews with key customers, ensuring alignment through regular customer visits and ongoing collaboration)

• Highly Complex and Dynamic Environment (operates in highly complex and dynamic environments and emerging region...