Customer experience manager

Senior experience strategist (UX/CX)
Location: Bangalore
Experience: 8+ years (with 5–10 years focused on experience, service, or business strategy)
Compensation: ₹50 LPA (Final optimization based on experience and last drawn CTC)
Position Type: Full-time, Permanent
About the Role
This is a senior corporate position for a global mobility leader where you will design the overarching customer experience (CX) and service frameworks, ensuring high-level experience strategy aligns with business goals and actual product delivery.
Key Responsibilities
CX Strategy & Service Design: Formulate and refine the long-term customer experience strategy by connecting macro societal research, consumer insights, and digital service ecosystems.
Omnichannel Alignment: Act as the strategic advisor across all solution and development phases to ensure end-to-end customer journeys are consistent, seamless, and high-value.
Process & Framework Creation: Establish and standardize a r...