Customer Experience Manager

Senior experience strategist (UX/CX)

• Location: Bangalore
• Experience: 8+ years (with 5–10 years focused on experience, service, or business strategy)
• Compensation: ₹50 LPA (Final optimization based on experience and last drawn CTC)
• Position Type: Full-time, Permanent

About the Role

This is a senior corporate position for a global mobility leader where you will design the overarching customer experience (CX) and service frameworks, ensuring high-level experience strategy aligns with business goals and actual product delivery.

Key Responsibilities

• CX Strategy & Service Design: Formulate and refine the long-term customer experience strategy by connecting macro societal research, consumer insights, and digital service ecosystems.
• Omnichannel Alignment: Act as the strategic advisor across all solut...