Customer Experience Manager

Customer Experience Manager - Heat Networks (12-14 Month FTC, Maternity Cover)

Hybrid - London or Bristol (c. 3 days in office per week)

PAYE or Approved Umbrella Only

We're recruiting an experienced Customer Experience Manager to join our market-leading renewable energy client's Heat business on a 12-14 month maternity cover. You will co-lead customer experience across a growing portfolio of heat networks, ensuring customers receive high-quality, compliant and efficient service.

Reporting to the Head of Customer Experience & Communications, and working alongside another Customer Experience Manager, you will manage service delivery via internal teams and external partners, drive continuous improvement and make sure customer journeys meet regulatory and industry standards (including Ofgem).

Key responsibilities

Service Delivery
Oversee performance of outsourced providers across metering, billing, payment collection, complaints and contact...