Customer Experience Manager

Purpose of the Job

Build strong relations with all aramex logistics customers, ensuring that the customers' needs are met while developing and expanding the business.

Job Description

• Direct team activities, establishing task priorities, scheduling and tracking work assignments, providing guidance, training and ensuring the availability of resources.
• Collaborate with warehouse and other intimate departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business.
• Explain proposed solutions to customers, management, or other interested parties through written proposals and presentations.
• Develop an understanding of customers' needs and take actions to ensure that such needs are met.
• Develop and implement tools to maintain service quality level in fulfilling customer requirement. 
• Maintain...