Customer Experience Manager

At UL Solutions, our customers are at the heart of everything we do. A Customer Experience Manager will lead a regional Customer Care team. In this role, you will be responsible for driving a customer-first culture by leading and developing a customer support team. You will play a key role in managing the daily operations, setting departmental goals, and driving change that aligns with our mission to deliver exceptional service. This includes overseeing quality assurance, managing escalations, and continuously improving customer experience through data-driven insights and operational excellence.
+ Lead, mentor, and support Customer Support leader and their team.

+ Foster a high-performance culture focused on accountability, collaboration, customer focus, and continuous improvement rooted in trust.

+ Conduct regular coaching, performance reviews, and career development planning.

+ Manage daily operations of the regional customer care team, ensuring service ...