Customer Experience Manager

Job Description

• Lead and optimize the overall customer experience on the sales floor
• Foster a customer-centric culture and drive sales performance as part of the Sales Leadership Team
• Spend 80% of working time on the sales floor, leading by example through strong Customer Sales Lead (CSL) behaviors
• Drive key brand categories and ensure excellent execution of selling strategies
• Maintain brand standards, visual merchandising, and daily operational excellence including payroll management
• Monitor and drive store KPIs including conversion, customer satisfaction, retention, and credit acquisition
• Lead the full talent management lifecycle including recruitment, onboarding, coaching, development, and succession planning
• Build a high-performing and highly engaged store team

Requirements

• Approx. 5 years experience as retail leaders (first/second PIC in stores)...