Customer Experience Manager

Senior experience strategist (UX/CX) Location: Bangalore Experience: 8 years (with 5–10 years focused on experience, service, or business strategy) Compensation: ₹50 LPA (Final optimization based on experience and last drawn CTC) Position Type: Full-time, Permanent About the Role This is a senior corporate position for a global mobility leader where you will design the overarching customer experience (CX) and service frameworks, ensuring high-level experience strategy aligns with business goals and actual product delivery. Key Responsibilities CX Strategy & Service Design: Formulate and refine the long-term customer experience strategy by connecting macro societal research, consumer insights, and digital service ecosystems. Omnichannel Alignment: Act as the strategic advisor across all solution and development phases to ensure end-to-end customer journeys are consistent, seamless, and high-value. Process & Framework Creation: Establish and standardize a reproducible process and DesignO...