Customer Experience Manager

JD - Customer Experience Manager - Draft 2

Job Description

Customer Experience Manager

Main/Internal Job Title

Customer Experience Manager Headcount 1

External Job Title (if applicable

Effective Date ASAP

Location Metro Manila (Work from Home)

Department Operations Shift Day

Reports To (Manila) Director of Customer Service and Operations

Prepared by David Prichard

Dotted Line Supervisor (if applicable)

Updated Feb 17, 2026

The Company The Nile Group is an online retailer of books, headquartered in Australia. We sell books to readers in several key markets around the world, via our websites and other sales channels. We maintain an operations team of 40-50 people in the Philippines, which handles all of our customer support and most other backend functions. All of our employees work from home.

The Role

Lead and take ultimate responsibility for the quality an...