Customer Experience Manager, McKeown Ave

What you’ll do

+ Partner with SGM to hire and build a strong and diverse team.

+ Assist in scheduling and workload planning for efficient operations.

+ Take ownership of loyalty programs and coach and train team members on these programs.

+ Run the Manager on Duty program to enhance the customer experience on the sales floor.

+ Create a positive culture where associates are recognized for exceptional service.

+ Lead from the floor and actively build, manage, and develop team members.

+ Ensure consistent delivery of outstanding customer experiences aligned with the company's mission and values.

+ Identify areas for improvement in customer experience and implement appropriate strategies.

+ Analyze customer feedback and implement improvements based on insights gathered.

+ Collaborate with other departments to ensure a seamless customer experience across all touchpoints.

+ Handle customer esc...