Customer Experience Manager

Senior experience strategist (UX/CX)

Location:

Bangalore
Experience:

8+ years (with 5–10 years focused on experience, service, or business strategy)
Compensation:

₹50 LPA (Final optimization based on experience and last drawn CTC)
Position Type:

Full-time, Permanent

About the Role
This is a senior corporate position for a global mobility leader where you will design the overarching customer experience (CX) and service frameworks, ensuring high-level experience strategy aligns with business goals and actual product delivery.

Key Responsibilities
CX Strategy & Service Design:

Formulate and refine the long-term customer experience strategy by connecting macro societal research, consumer insights, and digital service ecosystems.
Omnichannel Alignment:

Act as the strategic advisor across all solution and development phases to ensure end-to-end customer journeys are consistent, seamless, and hi...