Customer Experience Manager

Job Title: Customer Experience (CX) Manager

About the Role

Ten is building a global Customer Experience (CX) team to design and deliver compelling, seamless experiences for our members worldwide — both online and offline.

As part of a globally positioned team with regional representation, the CX Manager will report to the CX Director and act as a critical bridge:

• Between functions within their region
• Between the region and global service support

You will bring expert knowledge of the full customer journey, understanding how each touchpoint either enhances or hinders the delivery of an exceptional member experience.

Key Responsibilities

1. Customer Journey Excellence

• Identify pain points and opportunities across the end-to-end customer journey
• Remove clunky or fragmented experiences to create seamless interactions
• Drive excellence in service quality, operationa...