Job Description
RPG Commerce is a leading multi-brand, omnichannel powerhouse redefining the consumer landscape across Southeast Asia and beyond. With a portfolio of household names like Montigo, OiYO by MONTIGO, and Casebang, we have scaled from a digital-first startup to a regional force with over 70 retail locations across Malaysia and Singapore. Our footprint spans Malaysia, Singapore, Indonesia, Thailand, and the UAE, giving us a unique Vantage point on global consumer trends.
About the role
The Customer Experience Manager is responsible for leading and managing the customer experience team to ensure exceptional service delivery and high customer satisfaction. This role will oversee daily operations, develop strategies for process improvement, and implement best practices to enhance the efficiency and effectiveness of customer support functions across all touchpoints. Using data-driven insights, the Customer Service Manager will balance hands-on problem solving with strate...
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