customer experience manager

Leads CX strategy, brand standards, QA, training, PR, CSR, and loyalty programs; analyzes CSAT/NPS to improve service and engagement.

JOB REQUIREMENTS

 Graduate of bachelor's degree in Business Administration, Marketing, Business Management, Advertising, Communications, or other courses related to the position

 With a minimum of 3 years of solid experience in the same position or as a Customer Service Manager

 Proficiency in using customer experience tools and software such as customer feedback management systems, CSAT tools, NPS software, CRM platforms, and data analytics software

 Knowledgeable in various editing and graphics software or tools such as Adobe Creative Cloud, Figma among others

JOB DESCRIPTION

 Ensure proper execution of brand presentation and compliance with the branding policy.

 Develop and implement customer care standards and guidelines to ensure consistent and exceptional service delivery for building...