customer experience manager

Oversee customer experience, brand execution & service quality. Lead CX, PR, and CSR efforts while supervising designers on brand and UI/UX materials.

JOB REQUIREMENTS

• Bachelor's degree in Business, Marketing, Communications, or related field
• At least 3 years' experience in CX or Customer Service Management
• Proficient in CX tools, CRM, CSAT/NPS systems, and data analytics
• Skilled in design software like Adobe Creative Cloud and Figma

JOB DESCRIPTION

• Ensure brand compliance and consistent customer experience.
• Develop and implement customer care standards and training.
• Lead CSAT/NPS surveys and recommend improvements.
• Supervise Creative Designers for branding, marketing, and UI/UX materials.
• Oversee PR, CSR, and customer events.
• Coordinate with Customer Care for SLA compliance and issue resolution.
• Track KPIs on satisfaction, retention, and loyalty. <...