Customer Experience Manager

About the role

This is a customer‑facing role that blends customer success and account management with implementation and project delivery. You will lead customer implementations, run projects end‑to‑end, and build strong relationships that drive adoption and renewals. This role is ideal for professionals in Home & Community Care or Long‑Term Care who are looking to take their industry expertise and apply it in a new, customer‑facing career path.

Key responsibilities

• Own the care provider organization’s end‑to‑end experience, driving adoption and renewals.
• Lead GoldCare rollouts/implementations and customer initiatives to successful outcomes.
• Deliver professional services such as training and guidance on configuring and tailoring GoldCare to customer workflows.
• Translate provider and care worker feedback into actionable product enhancements, supporting adoption of new capabilities.
• Build and maintain strong...