Customer Experience Officer

About the role At Lunox Sleep And Spine, customers do not just ask questions. They come to us because they want better sleep, better comfort, and the right support for their body. We are looking for a Customer Experience Officer who can make every customer feel seen, answered, and taken care of from the first message to the final delivery. This is NOT a passive customer service role. You will be the person who keeps enquiries moving, showroom appointments organised, orders followed up, and customers updated with speed and clarity. If you are responsive, organised, calm under pressure, and proud of giving customers a smooth experience, this role is for you. What you will own 1. Fast and professional customer replies
You will manage customer enquiries across WhatsApp, Facebook, Instagram, and phone calls.
Your goal is simple: Customers should never feel ignored.
We aim to reply to digital messages within 10 minutes during working hours and answer phone calls promptly. 2. No cust...